Pivacy Notice

Privacy Notice

What is personal data?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed, which is also known as anonymous data.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, we might not be able to provide you with our products and services or respond to any questions you may have.

For the purposes of Data Protection Legislation, Jet-Go collects personal data for customers, such as contact details, for the purpose of providing services or sending marketing communications. Jet-Go will be the data controller. When Jet-Go is provided with information from a third party or a customer, we are simply data processors and will only process such data in accordance with the customer’s instructions.

What personal data will Jet-Go collect about me?

  • When you use Jet-Go to purchase a service, purchase a product, contact us, or complete an online form, we may collect a variety of information, including, but not limited to: your name, job title, mailing address, telephone number, email address, passport details, credit/debit card, or bank details.

  • Where you use the website www.jet-go.com (“Website”), we may collect technical data such as IP addresses and cookie ID.

How is my personal data collected?

You may directly provide your personal data to us, or we may collect your personal data from third parties, such as customers providing your passenger details for the purpose of arranging a charter. We may also collect information from publicly available sources

How is the data used and what is Jet-Go’s basis for processing?

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact Jet-Go if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer and verify your identity (a) Identity
(b) Contact
Performance of a contract
Required by law
To process and deliver the services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) Contacting you and corresponding about the services we provide to you
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
Performance of a contract
Necessary for our legitimate interests (to recover debts due to us)
To create, develop, offer, operate, deliver, and improve our products, services, content and personalized advertising. (a) Identity
(b) Contact
(c) Transaction
Legitimate interests
For loss prevention and anti-fraud purposes, or national security matters (a) Identity
(b) Contact
(c) Financial
(d) Transaction
Required by law
To respond to queries and enquiries (a) Identity
(b) Contact
Legitimate interests
To keep you informed and may include communication by post, telephone, SMS or email, about us and our business partners’ content, products and services, events and special offers. (a) Identity
(b) Contact
Consent (where you are consider a consumer)
Legitimate Interests (where you are a business customer)

When will Jet-Go contact me?

  • In relation to any service, activity, or online content you have signed up for in order to ensure that Jet-Go can deliver (e.g. to ensure payment of your charter, offer other charter related services or upgrades, or to enquire whether you’re in need of our services).

  • In relation to any correspondence we receive from you or any comment or complaint you make about Jet-Go.

  • To invite you to participate in voluntary surveys about the Jet-Go. To update you on any material changes to the Jet-Go’s policies and practices.

  • To keep you up to date on relevant products and services that we think may be of interest to you.

How long will Jet-Go keep my personal data?

We retain your personal data as long as it is necessary and relevant for our operations. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. In addition, we may retain personal data relating to previous booking activity to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted or required by applicable national laws.

Will Jet-Go share my personal data with anyone else?

At times Jet-Go may make certain personal data available to:

  • Strategic partners that work with Jet-Go to provide products and services, such as when we share your personal data with an airline in order to book your flight.

  • With third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

  • With third party consultants selected by Jet-Go.

  • To protect the rights, property or safety of Jet-Go customers of for the purpose of fraud prevention, law enforcement or national security.

  • Within the Jet-Go group.

Jet-Go will never sell your personal data. Your information will only be shared by Jet-Go to provide or improve our products, services, and advertising. It will not be shared with third parties for their marketing purposes.

What rights do I have in relation to my personal data?

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to:
You can help ensure that your contact information and preferences are accurate, complete, and up to date or make a request to exercise your rights by emailing us at Admin@jet-go.com

Can I delete my data?

Yes, in certain cases you will be able to delete your data. To make a deletion request, please contact Admin@jet-go.com

Will Jet-Go employees have access to my personal data?

To make sure your personal data is secure, we communicate our privacy and security guidelines to all Jet-Go employees and strictly enforce privacy safeguards within Jet-Go.

How do I contact Jet-Go?

For inquiries or comments about this privacy policy or updates, amendments and corrections to your records, or for personal data requests, please email us atAdmin@jet-go.com

Changes

We will occasionally update our privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review this policy to be informed of how we use your information.

  • Request access to your personal data;

  • Request correction of your personal data;

  • Request erasure of your personal data;

  • Object to processing of your personal data;

  • Request restriction of processing your personal data;

  • Request transfer of your personal data;

  • Right to withdraw consent.


 
 
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